Customer Support Portal

F.A.Q.

Payments question

Bitcoin payments:
Your order decline reasons:

Delivery terms

Air Mail EMS
Delivery time 17 to 30 business days 10 to 17 business days
Tracking number not available available 3-5 business days after dispatch
Address limitation none regular address (NOT PO box or APO)


Notes:
- There can be a delay due to the fact that your order should come through customs. Please let us know if you do not receive your order 1 day after the delivery deadline - which is 30 business days for all shipping methods.

Where can I track my order?

Below you can find the links to the courier companies sorted by country of destination. We post the tracking number once it is given to us by our supplier, please note that it will be available at the site of your country postal service in 2-3 days. This time is usually sufficient for the parcel to reach the country of destination and clear through customs.

Non-delivery

Unfortunately, your order might not be delivered in time due to customs checking, post office delays, weekends, holidays etc. If you do not received your order before the delivery deadline, please contact our 24/7 Customer Support as soon as possible via Phone, E-mail or Live Support Chat. We will solve this problem in the most convenient way: the order will be reshipped free of charge or the money will be refunded.